ORDERS, RETURNS & EXCHANGES

  

Refunds

 

We stand behind the quality craftsmanship of our products & want you to feel 100% satisfied with your purchase & overall shopping experience. That’s why we offer a 30-day return, exchange or in-store credit policy on all regular-priced items.  

For items ordered online or in-store, it is possible to initiate a return or exchange up to 30 days from the date of delivery, or receipt of goods.  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@1630Living.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@1630Living.com and send your item to: 1630 Store Street.  Victoria BC V8W 1V3

 

 

 

Shipping returns

 

To return your product, you should mail your product to:

1630 Store Street. 

Victoria BC

V8W 1V3

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

 

Contact us at info@1630Living.com  for questions related to refunds and returns.